This course is designed to give opticians a foundation of optical knowledge and take their skill set to the next level.
Selling Skills (1 ABO Credit Approved)
We will talk about how to create a unique patient experience that ensures repeat clients and has continuity from the time they are greeted at the front desk to the time they are checking out after the purchase of glasses.
Troubleshooting (1 ABO Credit Approved)
What do you do when a patient comes in and says they can’t see? We’ll discuss the questions to ask and how to adjust glasses that will a lot of times alleviate the problem.
We’ll start by understanding your explanation of payment report and what your profit is for different products on VSP Signature vs VSP Choice. We will also discuss easy ways to increase your profitability with VSP and what patient-friendly language we should be using when discussing insurance benefits. PLEASE BE SURE TO BRING YOUR VSP PRACTICE REPORT